Refund policy

Return Policy

Every order is made to order. Because of this, all sales are final.

We do not accept returns or exchanges once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can review the issue.

To help us support you, include your order number, a short description of the issue, and clear photos of the product and packaging.

You can contact us at hello@rootedcalm.co.

Order Changes or Cancellations

If you need to correct an order detail, contact us as soon as possible. Once an order is in processing or has shipped, changes and cancellations cannot be accommodated.